FAQ
Frequently asked questions and answers
You’ll first need to create an account on our website. After that, you’ll get access to the wholesale shop.
No, all the brands and models offered are displayed on the website.
Yes, new customers can make the first order of any value. Just fill your shopping cart with the desired items and proceed to checkout as you would with any other order.
Please keep in mind that the shipping fees start at EUR 50 for most locations. Therefore, you’ll get the most out of your investment when ordering at least 4 items on your sample. Mix and match the brands as your heart desires!
Yes! You can get a special discount depending on your subtotal cart amount:
- Orders from EUR 1 800 qualify for a 20% discount. Use the code 20off
- Orders from EUR 3 700 qualify for a 25% discount. Use the code 25off
- Orders from EUR 7 500 qualify for a 30% discount. Use the code 30off
In case your order value exceeds EUR 16 000, send us an email.
If you order in a different currency, check the equivalent in EUR to find out which discount applies to your order.
The client has the right to return the goods for any reason within 14 days after the order has been received.
The original shipping charges are non-refundable. The Client’s responsibility is to choose the return packaging that protects the merchandise so as not to incur any damage. The Company is not responsible for products that are damaged in transit during the return process. The value of the returned Goods is refunded as a store credit or via transfer.
The refund is executed within 14 days after receiving the returned items.
The item(s) must be unworn and in the same condition in which they were received. The items must be returned with all the original packaging, instructions, guarantee, and any extras unless agreed otherwise with the Company.
Please know that there are substantial quantities of model variations and we process large orders around the clock. As a result, the stock is constantly changing and it’s not possible to track it online.
At the checkout of your order feel free to choose one of 3 options to handle out of stock cases:
- replacing out of stock items with available models from your order;
- replacing out of stock items with particular models specified by you in the notes section;
- the value of the out of stock items is refunded as store credit applicable to your next order.
If any model is not available at the time of packaging, you’ll get a notification to your email with either the replacement list or the refund coupon code.
We only update invoices upon-request. If necessary, please contact us.
Please contact our team at sales@ticdistribution.com.
We’re dedicated to providing you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service https://www.ticdistribution.com/terms-of-service/
The charge does not apply to changes related to out-of-stock models.
We accept EUR, USD, and GBP. You can use the Currency Switcher on the right side of the product grid in our website to switch between the currencies.
You can choose from a list of various options. Please check here: http://www.ticdistribution.com/payments/
Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Spam folder.
To purchase Bitcoins, please visit: https://www.coinbase.com/buy-bitcoin
As soon as your funds reach us, you’ll get a confirmation email from us.
The shipping costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.
Select the items in the shopping cart and enter the delivery address to check your shipping costs.
The more you order, the lower the shipping cost per item.
We mostly use UPS, DHL and FedEx, but we can also dispatch your order with other carriers based on the location.
It’s typically from 10 to 15 business days after we receive your transfer of funds. Shipping time may be extended if special services or requests apply to the order.
As soon as the order is dispatched. Generally, it can take up to 8 business days after the funds are received as long as all models are in stock. Packaging time may be extended if special services or requests apply to your order.
The items are usually shipped from warehouses in Asia and the USA. Flash sale deals may be available from other locations.
Yes. We provide an optional European Freight Forwarding service you’re welcome to add to your order at the checkout.
The goods are shipped from Asia or the USA. We handle the import procedures after which the goods are delivered to your final address. All hassle free for you!
This process helps us guarantee safe delivery anywhere in the EU. The delivery time depends on the country of destination.
Not at the moment.
All our items are authentic and come with their original packaging which is included in the price.
Yes, we provide a 1-year warranty on all items. Once the item is sold to a third party, the client becomes responsible for the warranty.
We guarantee the quality of all goods. If a new and unworn item is defective, we will replace it or its damaged parts, or refund the purchase amount in the form of store credit.
Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge.
Our clients range from start-ups and small entrepreneurs to large global retail stores that sell items online and offline. Take a look at what they have to say about us here: https://www.ticdistribution.com/testimonials/
You’re welcome to email us at sales@ticdistribution.com
We can also arrange a meeting in person, or a call via phone, Skype or Zoom upon request.
Last update: 1st November 2021