FAQ

How to place an order?

To place a new order you need to register on our website and place an order on the shop page – http://www.ticdistribution.com/shop/

When will I receive a tracking number?

As soon as the order will be dispatched. It takes around 6-7 days after payment confirmation.

How long does shipping take?

Around 10 days on average.

From where items are dispatched?

Our main warehouse is located in Asia.

In most cases, items are dispatched from Asia.

Do you provide shipping to Europe?

For our EU customers, we provide an optional EU freight forwarding service. Please contact us regarding freight forwarding options, fees, and other details.

What shipping methods do you use?

DHL is the most preferred shipping option. However, we can dispatch items with other shipping companies as well.

How much does shipping cost?

The shipping price is calculated automatically at the checkout. It’s around 4-6 USD per item depending on the brand.

Do you provide a warranty?

Yes, we provide a 2-year warranty for all items as long as they are new. As soon as the item is sold to the third party the client is responsible for the warranty.

Do you provide items with the original packaging?

Yes, of course. All items come with the original packaging.

Are you a legal company?

www.ticdistribution.com is operated by Ltd. Kurjers – a legal EU based company that has been in this industry for many years. All payments are made to our company account. Legal invoices are provided for all orders.

Our clients vary from large retail stores to small online shops. We have large experience and you can be sure that we will provide the best quality service and help you build your business to new heights.

Do you provide other models and brands besides the ones which are on the website?

No, all of the models and brands are listed on the website.

How will I know if my payment has been received?

As soon as payment is received you will receive a confirmation email in your e-mail.

What kind of payment options do you provide?

We do provide various payment options.

Please check- http://www.ticdistribution.com/payments/

How can I contact you?

Please feel free to contact us at sales@ticdistribution.com

It’s possible to arrange a meeting in person and/or Skype, phone call.

Do you provide any kind of discounts?

Yes, we do!

All orders above wholesale prices apply for extra discount:

• Orders above 2 200 USD grants 12% discount. Coupon code: 12off
• Orders above 4 500 USD grants 25% discount. Coupon code: 25off
• Orders above 9 000 USD grants 28% discount. Coupon code: 28off
• Orders above 20 000 USD grants a 30% discount. Coupon code: 30off
• For larger order discounts – Contact Us

What is the minimum order value?

Its 500 USD unless its sample order. For sample orders, a 1pcs order is possible as well.

Do you provide drop-shipping?

No, we do not provide drop-shipping at the moment.

I placed an order and I want to pay with a bank transfer. Where are the details?

Once the order has been placed you should receive a message to your mailbox with bank details. If you have not received it, please check your Spam folder.

Which currencies do you accept?

We accept EURO and USD. You can switch between currencies at the left side of the product grid. Invoice and all prices will be displayed in the selected currency