FAQ

How can I place an order?

You’ll first need to create an account on our website. After that, you’ll get access to our online shop.

Do you offer any other brands or models aside from the ones featured on the website?

No, all the brands and models we offer are displayed on the website.

What is the minimum order value?

The minimum order value is a subtotal of EUR 400.

Can I get a sample?

Yes, our first-time customers can make a sample order of any value. Just fill your shopping cart with the desired items and proceed to checkout as you would with any other order.
Please keep in mind that the shipping fees start at EUR 50 for most locations. Therefore, you’ll get the most out of your investment when ordering at least 4 items on your sample. Mix and match the brands as your heart desires! 

Do you offer any discounts?

Yes! You can get a special discount depending on your subtotal cart amount:

• Orders from EUR 1 800 qualify for a 20% discount. Use the code 20off 
• Orders from EUR 3 700 qualify for a 25% discount. Use the code 25off 
• Orders from EUR 7 500 qualify for a 30% discount. Use the code 30off 

In case your order value exceeds EUR 16 000, send us an email at sales@ticdistribution.com
If you order in a different currency, check the equivalent in EUR to find out which discount applies to your order. 

How do I know if the items on your website are in stock?

Please know that we carry substantial quantities of model variations and process large orders around the clock. As a result, our stock is constantly changing and it’s not possible to track it online.

What’s your procedure for out-of-stock models?

We recommend leaving a note at the checkout with alternative models you prefer in case any items in your order turn out to be out of stock at the time of packing.
If there’s no such information provided, we replace the out-of-stock models with others that match up in value and/or are included in your order.
Whenever any items on your order are out of stock, you’ll get a notification and a list of models that were picked as alternatives for them.

Can I receive a refund for out-of-stock models in my order?

In this case, only a refund in the form of store credit is available. Please leave a note at the checkout if this is your preference.

Do you update the invoice when there are out-of-stock items?

We only update the invoice upon-request basis in such cases.
If necessary, please send us an email with your request at sales@ticdistribution.com

How do I make changes to an order I’ve already placed?

Please contact our team at sales@ticdistribution.com
We’re dedicated to providing you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service https://www.ticdistribution.com/terms-of-service/
The charge does not apply to changes related to out-of-stock models.

What currencies do you accept?

We accept EURO, USD and GBP. You can use the Currency Switcher on the right side to the product grid in our shop to switch between the currencies.
All prices in the invoice will be displayed in the currency selected.

What payment method can I use?

You can choose from a list of various options. Please check http://www.ticdistribution.com/payments/

I want to pay by bank transfer. Where can I get the details?

Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Spam folder.

Where to buy Bitcoin?

To purchase Bitcoins, please visit: https://www.coinbase.com/buy-bitcoin

How will I know that my transfer of funds has been received?

As soon as your funds reach us, you’ll get a confirmation email from us.

How much does the shipping cost?

The shipping costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.
In most cases, shipping starts at 50 EUR. Fill the shopping cart and enter the delivery address to check your shipping costs.
The more you order, the lower the shipping cost per item.

What shipping methods do you use?

We mostly use DHL and FedEx, but we can dispatch your order with other carriers as well based on the delivery location.

How long does the delivery take?

It’s typically 10-12 business days from the moment we receive your transfer of funds.

When will I receive a tracking number?

As soon as the order is dispatched. Generally, it takes around 6-8 days once we receive the funds if all models are in stock. 

Where are the items dispatched from?

We have warehouses in Asia and Europe. The items are usually shipped from the warehouse in Asia. 

Can I receive the items from Europe?

Yes. We provide an optional European freight forwarding service which you can add to your order at the checkout. 

How does the European freight forwarding service work?

It helps us guarantee safe delivery anywhere in Europe from our warehouse in the UK. However, the responsibility of clearing the customs lies with the client.
The delivery takes 15-20 business days after we receive the funds.

Do you offer drop-shipping?

We’re working on this service and hope to share the good news with you soon!

Are you a legitimate company?

Yes. TicDistribution.com platform is run by SIA KURJERS, a legitimate EU-based company with over ten years of experience in the industry, but we’re not an official distributor of the brands. 

Are your items authentic? What packaging do they come in?

All our items are authentic and come with their original packaging which is included in the price.

Do you provide a warranty?

Yes, we provide a 2-year warranty on all items as long as they are new. Once the item is sold to a third party, the client becomes responsible for the warranty.

We guarantee the quality of all our goods. If a new and unworn item is defective, we will replace it or its damaged parts, or refund the purchase amount in the form of store credit. 

Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge.

Who are your clients?

Our clients range from small entrepreneurs to large global retail stores that sell items online and offline. Take a look at what they have to say about us here:  https://www.ticdistribution.com/testimonials/

How can I contact you?

You’re welcome to email us at sales@ticdistribution.com
We can also arrange a meeting in person, or a call via phone, Skype or Zoom upon request.