Terms of Service and Privacy Policy

 

In using this website, you are deemed to have read and agreed to the following Terms of Service and the Privacy policy:

These terms and conditions apply to clients who access the https://www.ticdistribution.com/ (“Website”). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

The Website is operated by KURJERS Ltd., registration No 44103074131, Latvia, Europe.

The following terminology applies to these Terms of Service and the Privacy policy:

  • The Company/we/ourselvesticdistribution.com;
  • Party/Parties/Us – both the Client and The Company, or either the Client or the Company;
  • The Client/you – the organisation or a natural person who buys Goods from the Company;
  • Goods – the articles to be supplied to the Client by the Company;
  • Personal Data – any information relating to an identified or identifiable natural person;
  • Processing – any operation or set of operations performed on Personal Data or on sets of Personal Data;
  • Data subject – a natural person whose Personal Data is being Processed.

General commercial terms

  • The minimum order value is 400 EUR.
  • Orders above 1 800 EUR qualify for a discount. For more information please contact the Company.
  • Tracking numbers are provided for all orders once they are dispatched.
  • The Company reserves the right to ban the account of the Client who is selling retail products on their website at a price below our base price stated on our Website.
  • The Company, in order to ensure maximum CORRECTNESS, QUALITY and TRANSPARENCY to the Client, operates in the market with strict and efficient commercial ethical rules.
  • The Company offers only AUTHENTIC products in its original packaging, but the Company is not an official distributor of any offered brands.
  • The Client is aware that the goods have not been purchased from the official distributors and assumes full responsibility for trade in goods.
  • The Company acts as an intermediary between the Client and the supplier of the items.
  • Watches are usually provided with their original manuals. It is up to the Client to check before buying that one or more specific languages are available for certain products. No returns will be accepted for any reason regarding missing languages on the manuals.
  • All products returned to us will be examined in order to check for possible damages or improper use. 
  • The Company may request information regarding the Client, its true beneficiary, the origin of funds, as well as to request the submission of documents substantiating the provided information at any time. Based on the information received, the Company has the right not to provide the service without specifying the reason or may refrain from providing further services.
  • By placing an order through the Website, the Client warrants that it is legally capable of entering into binding contracts and the Client confirms that all transactions will be performed for his/her/its own benefit and that the interests of third parties are not represented in the transactions.
  • Product prices on the Website do not include taxes.

Payment

Payments are required only in advance through accepted payment methods. All orders must be paid in 4 (four) weeks’ time after receiving an order invoice otherwise the order will be cancelled automatically. 

We accept the following payment methods:

Wire transfer – an electronic transfer of funds from one person or institution (entity) to another. A wire transfer can be made from one bank account to another bank account. This is the most preferred option for large orders. 

Please read about all payment options here: https://www.ticdistribution.com/payments/.

Availability

If some of the Goods ordered are not available, the Company is entitled to replace them with similar models without consulting the Client, provided that the Client has not left a note with preferable replacement models while placing the order. In this case, the ordered Goods will be replaced by the same brand product at a similar price, or, if it is not possible to choose the same brand, the Goods will be replaced with an item from another brand at the best possible price.

Prices and offers may vary and may be available for limited periods only. All prices and offers are subject to availability and may be withdrawn or amended at the discretion of the Company.

Shipping

In general, all orders are dispatched within 6 – 8 business days after receiving the payment. Delays may be experienced while confirming the replacement list with the Client. 

We mostly use DHL or Fedex to ship our packages. However, we can dispatch the orders with different shipping companies, such as EMS, DPD, UPS, Duch Packet etc., depending on the delivering address. 

A tracking number is provided for all orders once they are dispatched. In most cases, orders can be expected to arrive within 12 (twelve) business days after payment confirmation. 

The charge for delivery services depends on the delivery address, the weight, size and quantity of the Goods, and the delivery service provider.

The Client is aware that in certain cases, the delivery terms specified by the Company may take more time due to customs control or global force majeure situations. The Client waives all claims against the Company in this regard.

The Client is responsible for the customs clearance of the Goods upon their arrival and the payment of all taxes and duties applicable to the goods in accordance with the law of the country of delivery. The Client waives all claims against the Company in this regard.

The Company cannot be held responsible for Goods that do not arrive to the Client due to errors made by the Client when entering incorrect delivery address details. The Client needs to ensure that all order details have been checked before confirming an order. Additionally, the delivery address must be accessible to the courier drivers and, if no shipping instructions are left, the Client needs to ensure that someone is there to receive the package.

Warranty

The Company provides a 2 (two) year warranty for the Goods as long as they are brand new and unused.

We guarantee the quality of all our goods. If any item in your order is defective, we will replace the item or the defective parts, or refund your full purchase amount in the form of store credit. Full replacements of the item can be provided only for new, unworn items. 

For used items, replacement parts can be provided upon request and we reserve the right to determine if they should be provided free of charge.

Customer Service

If there are any changes required on an existing order, it can be done by contacting our team at sales@ticdistribution.com. An extra service fee of 15 EUR is applied to each new request starting from the third request from the client about changing the invoice after the order has been placed. This does not apply to changes related to the out-of-stock models.

Returns

The client has the right to return the Goods for any reason within 14 days after the order has been received.

Your original shipping charges are non-refundable. Please choose a return packaging that protects the merchandise so as not to incur any damage. We cannot be responsible for products that are damaged in transit. The returned Goods will be credited as our store credit or money refund.

We will make a refund to you within 14 days of receiving the returned items.

The item(s) must be unworn and in the same condition in which they were received. The items must be returned with all the original packaging, instructions, guarantee and any extras unless specified otherwise.

Faulty goods

We guarantee the quality of all our Goods. If any item in your order is defective, we will replace the item or its defective parts, or refund your full purchase price in the form of our store credit. Full replacements can be provided only for new, unworn items. For used items, replacement parts can be provided upon request and we have the right to determine if the replacement parts shall be provided for free.

Exclusions and Limitations

The information on this Website is provided on an “as is” basis. To the fullest extent permitted by law, the Company:

  • excludes all representations and warranties relating to this Website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in Website and/or the Company’s literature;
  • excludes all liability for damages arising out of or in connection with your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of the Clients statutory rights as a consumer are affected.

The Client is solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from the Website will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Force Majeure

The Company shall not be liable for any delays or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, epidemic,  accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Company shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Company considers unreasonable, it may, without liability on its part, terminate the contract.

Waiver

The failure by either Party to enforce at any time or for any period any one or more of the Terms of service herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms of service.

Complaints

The Company takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

The Client can submit a written complaint relating to the orders placed through the Website to support@ticdistribution.com

When submitting a complaint, the Client must detail all aspects of the complaint, the order number and the Client’s contact details, provide the evident material, e.g. pictures, videos or other documents supporting the complaint on the issue.

The complaint is reviewed within 7 (seven) days and the Client is provided with a written response.

Privacy Policy

We are committed to protecting your privacy.

By using Website and/or the Company`s services, the Client consents to the Processing of Client`s Personal Data as described in this Privacy policy and Cookie Policy. Authorized employees within the Company based on a “know your customer” principle can use information collected from the Clients in order to evaluate the possibility to provide the service to the respective Client.

Data protection principles

When Processing Personal Data, the Company complies with the following principles:

  • Processing is lawful, fair and transparent. Our Processing activities have lawful grounds and we always consider your rights before Processing Personal Data. Information about Processed Personal Data is available upon request.
  • Processing is limited to the purpose. Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

The purposes of processing

The Personal Data concerning the Client is collected to allow the Company to provide its services, as well as for following purposes: analytics, traffic optimization and distribution and platform services and hosting.

The Client can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Analytics

The services contained in this section enable the Company to monitor and analyse web traffic and can be used to keep track of the Clients behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Place of processing: United States – Privacy policy – Opt Out. Privacy Shield participant.

Personal Data collected – Cookies and Usage Data.

Traffic optimization and distribution

This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance. Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the Client’s browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain personal information are transferred.

CloudFlare (Cloudflare)

CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc. The way CloudFlare is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the Clients’s browser, while also allowing analytical data from this Application to be collected.

Personal Data collected: Cookies and various types of Data as specified in the Privacy policy.

Place of processing – United States – Privacy Policy.

Personal data the Company collects

Information the Client has provided to the Company

The Clients e-mail address, name, billing address, home address etc. – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with the Company. The Company saves the information the Client provides to the Company in order for the Client to comment or perform other activities on the website. This information includes, for example, name and e-mail address.

Device information using the following technologies:

  • Cookies – data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about Cookies, and how to disable them, visit http://www.allaboutcookies.org.
  • Log files – track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps. IP addresses are not linked to personally identifiable information. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Order information

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as “Order Information”.

Further, this information is processed through Woocommerce (Automattic, Inc.) system, invoice is generated and seen by delivery company.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations).

We use Device information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

We use Google Analytics to help us to understand how our customers use the website – you can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

In some cases Personal Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal support, system administration) or external parties (third-party technical providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Company. The updated list of these parties may be requested from the Company at any time.

How long we retain your Personal Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you place an order through this website, we will maintain your Order Information for our records unless and until you ask to delete this information.

Cookies are retained for 12 months.

What rights you have over your personal information?

If you have an account on this website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

You can request your data by sending an email to support@ticdistribution.com.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our website & to read the privacy statements of these websites. You should evaluate the security and trustworthiness of any other website connected to this site or accessed through this website yourself, before disclosing any personal information to them. The Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Governing law and jurisdiction

These terms and conditions shall be subject to Latvian law.

The courts of Latvia shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for Goods.

All disagreements arising in connection with these terms and conditions shall be resolved through negotiations. If an agreement cannot be reached, conflicts shall be resolved in the court of the Republic of Latvia in accordance with the procedures specified in legal acts.

Notification of Changes

The Company reserves the right to revise and amend these terms and conditions from time to time as it sees fit. The Client will be subject to the terms and conditions that are in force at the time that the Client orders Goods from Website.

If any change to these terms and conditions is required to be made by law or governmental authority, the changes may apply to orders previously placed by the Client.

The Clients by continued use of the Website are accepting any adjustment to these terms & conditions.

Other provisions

By approving these terms and conditions, the Client acknowledges and agrees that, subject to the provisions of the Latvian Law on the Prevention of Money Laundering and Terrorism and Proliferation Financing and Directive (EU) 2018/843 of the European Parliament and the Council, the Company may at any time request information regarding the origin of the funds used in the transactions, true beneficiaries etc., and require the submission of supporting documents. In case the Client does not provide the requested information, the Company has the right to suspend cooperation until the receipt of the necessary information and documents.

In accordance with Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 and the provisions of the Information Society Services Law, the Company is considered to be an intermediary service provider.